Technical Services Associate

Description:

The Technical Services Associate at Safeway plays a crucial role in ensuring the smooth and efficient operation of in-store technology and systems. This position assists in the maintenance, troubleshooting, and support of various technical assets, contributing to optimal store performance and customer satisfaction. The Technical Services Associate works under the guidance of senior technical staff and may interact with store personnel across different departments to address technical issues and implement solutions. Responsibilities may include assisting with the installation and configuration of new equipment, diagnosing and resolving hardware and software problems, providing basic technical support to store teams, and maintaining accurate records of technical interventions and system statuses.

Key Responsibilities:

• Assist in the upkeep and functionality of retail technology within the Safeway store environment.
• Support the deployment and setup of technical equipment and software as directed.
• Help identify, analyze, and resolve basic hardware and software malfunctions affecting store operations.
• Provide initial technical assistance and guidance to store employees on the use of various systems.
• Contribute to the maintenance of accurate logs and documentation related to technical issues and resolutions.
• Collaborate with other technical team members and store personnel to ensure seamless technology integration.
• Assist in monitoring the performance of technical systems and escalate issues as needed.
• Support the implementation of security protocols and maintenance of system integrity.
• Aid in the inventory and tracking of technical assets within the store.
• Follow established procedures and guidelines for technical support and maintenance.
• Contribute to projects aimed at improving store technology and efficiency.
• Assist in user training on new or updated technical systems.
• Maintain a clean and organized work area for technical equipment and activities.
• Adhere to company policies and safety regulations in all technical service activities.
• May perform other technical support duties as required to ensure the store's technological infrastructure operates effectively.

Minimum Qualifications:

• Some experience in a technical support role or a related field, preferably within a retail or service environment.
• High school diploma or equivalent required; vocational training or an associate's degree in a technical field is a plus.
• Basic understanding of computer hardware, software, and network fundamentals.
• Good problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills to interact effectively with store personnel.
• Ability to follow instructions and procedures accurately.
• May be required to lift and move technical equipment.
• Ability to stand and move around the store as needed to provide technical support.

Travel:

Limited travel may be required for training purposes or to assist at other store locations on occasion.

Schedules:

Flexibility in scheduling may be required to support the technical needs of the store, which may include evenings, weekends, and holidays.

Safeway - Equal Opportunity Employer