Customer Manager

Description:

The Customer Manager at Acosta Group plays a vital role in strengthening relationships and ensuring the success of our partnerships with key retail clients. This position presents an exciting opportunity to work closely with well-known, national brands within designated convenience and retail locations. You will be instrumental in building and maintaining strong professional relationships with store leadership and their teams, acting as a primary point of contact and advocate for our clients.

This role is an excellent match for a proactive and communicative individual who thrives on building strong, lasting connections and is driven by achieving positive outcomes for both Acosta Group and our customers. As a Customer Manager, your focus will be on fostering collaboration, addressing client needs, and ensuring their overall satisfaction.

• Competitive weekly pay combined with thorough paid onboarding and continuous learning opportunities.
• Compensation for travel time plus reimbursement for mileage incurred during work-related travel within your territory.
• A comprehensive suite of benefits, including medical, dental, and vision coverage, short-term disability, life insurance, and a 401(k) retirement savings plan with company matching.
• Flexible, part-time scheduling during standard business hours, offering a healthy work-life balance without evening or weekend obligations.
• Employee Referral Program that rewards you with bonuses for successfully recommending qualified individuals to join our team.

Responsibilities:

• Cultivate and maintain strong, long-term relationships with store managers and key personnel within assigned retail accounts.
• Serve as the primary point of contact for assigned store locations, addressing inquiries and proactively identifying opportunities for collaboration.
• Communicate effectively with store leadership to understand their needs and ensure alignment with client objectives.
• Work collaboratively with internal teams to implement strategies that enhance product visibility and drive sales within retail environments.
• Monitor product placement and presentation to ensure adherence to agreed-upon standards and identify areas for improvement.
• Provide regular feedback and insights to both Acosta Group and store management regarding product performance and customer feedback.

Qualifications:

• Must be at least 18 years of age to be considered for this position.
• Comfort and proficiency in using mobile devices for reporting, communication, and accessing necessary information.
• Proven ability to work independently with a high degree of responsibility, integrity, and professionalism.
• Ability to regularly handle and move items weighing up to 25 pounds, with occasional lifting of up to 50 pounds.
• Must have access to reliable personal transportation and be willing to travel to various retail locations within a designated geographic area.
• Capability to transport necessary materials and resources required for effective customer management activities.
• Previous experience in a customer-facing role, such as retail or customer service, is highly valued.