Support Technician

Description:

As a Support Technician (also known as a Midway Technician), you will be instrumental in ensuring the smooth operation of our entertainment offerings. This involves the upkeep and repair of our facility's attractions, including arcade games, simulators, and various technical equipment. Crucially, you'll also be a key point of contact for our guests, providing assistance and maintaining an optimal playing environment within the midway at all times.

Details:

• Contribute to delivering exceptional guest experiences by ensuring our food, beverages, and games are complemented by a vibrant and enjoyable atmosphere perfect for celebrating fun.
• Keep your immediate supervisor informed about any issues or significant unusual occurrences, taking swift corrective action or suggesting alternative solutions when necessary.
• Provide prompt and accurate support while effectively managing guest wait times and communicating essential information to guests, fellow team members, and managers.
• Greet guests with a friendly and enthusiastic demeanor while handling various job responsibilities. Offer a welcoming smile and greeting to guests as they enter the Midway.
• Assist guests by efficiently repairing and maintaining amusement equipment to minimize downtime.
• Load and replenish tickets in redemption games, ensuring the security of all ticket storage locations.
• Address guest inquiries and requests, provide helpful answers, and offer relevant recommendations.
• Offer a warm farewell to departing guests, confirm their satisfaction, and invite them to return.
• Immediately notify the Manager of any guest exhibiting signs of dissatisfaction.
• Take responsibility for stocking, arranging, and securing merchandise within all storage areas.
• Participate in merchandise inventory counts during and after shifts, as applicable.
• Monitor and replenish necessary supplies, ensuring all areas meet established standards. Discuss any problem areas with the Manager.
• Regularly check the cleanliness and organization of the Midway games, ensuring all games are clean and free from obstructions.
• Strategically position and arrange displays to attract guest attention and boost sales.
• Assist in the daily upkeep and organization of the tech room and storage areas.
• Perform daily, weekly, monthly, and quarterly game maintenance tasks efficiently and safely, as directed by management.
• Provide support for general store maintenance activities as instructed by management.
• Offer assistance to other team members as needed to ensure smooth operations.
• Maintain positive working relationships with all company team members to foster a collaborative and harmonious environment that maximizes team morale, productivity, and efficiency.
• Must be approachable and able to smile frequently while working various shifts, including days, nights, and/or weekends as required.
• Technical and/or electrical aptitude is beneficial, though not mandatory.
• Must possess the ability to communicate clearly and effectively with both guests and other team members.
• Must be at least 18 years of age to be considered for this role.

Requirements

LEGAL STUFF:

The physical demands outlined below are representative of those that a Support Technician must be able to meet to successfully perform the core functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. During the course of performing job duties, the Support Technician will frequently be required to:

• Be available to work during days, nights, and/or weekends as needed.
• Work from an extension ladder when necessary.
• Function effectively in a noisy, fast-paced environment with potential distractions.
• Move throughout the facility and remain standing for extended periods.
• Read and write handwritten notes and instructions.
• Lift and carry items weighing up to 30 pounds.

This job description is intended to provide a general overview of the responsibilities and expectations of this role. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required for this position.

Dave & Buster's is committed to equal employment opportunity and adheres to all applicable Federal, State, and Local laws regarding nondiscrimination in employment practices.

Dave and Buster's participates in E-Verify where required by law.